Job Snapshot

Hong Kong Central
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Job Summary

Production Support Specialist - Global Financial Services

Our Global Financial Services client are currently migrating their high volume transaction platform to cloud. We are looking for talented and experienced Production Support Engineers that are looking to gain exposure to a large scale customer facing application.


  • Responsible for L1/L2 Production Support
  • Provide technical expertise to facilitate investigation of technical issues.
  • Attend to user tickets within defined SLA
  • Perform incident investigation and root cause analysis in collaboration with other application teams.
  • Prepare implementation plans and upgrading schedules for application
  • Coordinate with Application Development team to successfully deploy software releases in Production environments
  • Participate in knowledge sharing within the team


  • Overall experience of at least 3 years in IT. Experience in banking domain will be an advantage.
  • Knowledge of Java, able to do simple coding
  • Knowledge of SQL and Shell scripting will be an advantage
  • Must have an aptitude to learn & should be meticulous
  • Clear communication skills; both written and oral
  • Cantonese and English are required