Job Snapshot

Hong Kong Central
Employment Type:
Posting ID:

Job Summary

Top Banking organization is looking for a Level 1 Helpdesk Support Analyst to work on a multinational team in Hong Kong supporting users across the Asia Pacific region.


Supporting an environment of 1,300 users you will support via phone, skype and email and provide basic incident resolution to requests before escalation to the Level 2 and Level 3 technical support teams.


As you will be supporting a wide range of users from across the region you will need really strong communication skills in English.


Key Requirements:

  • 2 years on a Helpdesk/Service Desk
  • Excellent communication skills- ENGLISH essential
  • Willingness to learn, grow and develop


This bank has a strong reputation for innovation working with new technologies. You will get great exposure to a wide range of technologies and also the business.  This could be a great first step into the banking industry as previous experience is not required!


The Hiring Manager is very supportive and focused on developing the skills and abilities of his Service Desk team. Once you have learned the basics there will be an opportunity to progress into a more technical role in the team if desired.


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People are at the heart of every successful business initiative. At TEKsystems, a leading provider of IT staffing and IT services, we understand people. Every year we deploy over 80,000 IT professionals at 6,000 client sites across North America, Europe and Asia. Our deep insights into the IT labour market enable us to help clients achieve their business goals—while optimising their IT workforce strategies.